- AI
- NLP
- Chatbot
RSGM Unimus Chatbot
Answering the same six questions so the front desk doesn't have to.
- Role
- Year
- Stack
Overview
A virtual assistant for RSGM Unimus, the university dental hospital. It answers patient questions about services, hours, and procedures in Indonesian, at any hour.
The problem
Most of what a hospital front desk answers is the same handful of questions, asked outside working hours, by people who just want to know whether to come in tomorrow.
What I built
- Intent handling for Indonesian-language patient questions
- A service information layer kept in sync with the hospital's own listings
- Automatic responses available 24 hours a day
- A conversation design that hands off instead of guessing on clinical questions
Outcome
Routine questions get answered outside working hours, and the clinical ones still reach a person. Knowing which is which turned out to be the whole project.
Next project
MeowLabs